Understanding the Challenges Faced by CMRL

CMRL, Michaung cyclone bulletin update:

4 Dec 2023, 8 am:

1. There is water logging around St Thomas Mt metro station for 4 ft. Access to enter the station has been cut off. Passengers are advised to avoid the station and instead board trains at Alandur.

2. Water has entered the 2 wheeler parking area and is rising despite continuous pumping. Presently water level in the parking area is 4 ft. There are few two wheelers left behind by owners.

3. Road in front on Koyembedu metro station is flooded. Station is accessible by foot over bridge from Rohini Theatre side.

4. There is water overflow into roads near Arumbakkam station due to which there may be some difficulty in accessing Arumbakkam Metro station.

5. Wallaja Road Subway side Entry to Government Estate Metro Station is closed. Passengers may use other entries to reach Government Estate Metro Station.

6. Other stations are accessible, with only minor water logging at Street level.

7. Trains services have commenced normally at 5 am.

8. Passengers are advised to plan their journeys accordingly.

9. Team CMRL is working hard to provide best services to its passengers and deeply regrets inconvenience to its passengers caused due to reasons beyond its control.

10. Next update will be issued if there is any further development or at 10 am, whichever is earlier.

As the city’s premier transportation provider, Chennai Metro Rail Limited (CMRL) has always strived to offer a seamless commuting experience to its passengers. However, there are times when unforeseen circumstances disrupt our services, causing inconvenience to our valued passengers. We understand the frustration and want to assure you that we are doing everything within our power to rectify the situation promptly.

Unpredictable Challenges

At CMRL, we encounter various challenges that are beyond our control. These challenges include technical glitches, power outages, extreme weather conditions, and even occasional strikes or protests. While we work diligently to prevent such disruptions, sometimes they are unavoidable.

Our Commitment to Passenger Satisfaction

Despite these challenges, our dedicated team at CMRL remains committed to providing the best services to our passengers. We understand the importance of reliable transportation, and we deeply regret any inconvenience caused to you. Rest assured, we are continuously working to improve our system and minimize disruptions.

Transparent Communication

To ensure transparency and keep our passengers well-informed, we have established multiple communication channels. Our website, social media platforms, and mobile applications are regularly updated with real-time information regarding any service disruptions or delays. We encourage you to utilize these resources to stay updated on the latest developments.

Proactive Measures

CMRL has implemented various proactive measures to enhance passenger experience. We conduct regular maintenance checks on our trains and tracks to identify and fix any potential issues before they affect our services. Additionally, we are investing in advanced technologies and infrastructure upgrades to ensure a smoother and more reliable commute for everyone.